Help & Information

Frequently Asked Questions

Everything you need to know about ordering, shipping, and our jewelry — answered clearly.

Are these real diamonds?

YES — 100% Guaranteed. All our jewelry is genuine and comes with a certificate of authenticity confirming it is a Natural Diamond or Earth-Mined Diamond.

What gold settings do you use?

Our jewelry is made of 18K white or yellow gold in Hong Kong or Japan settings — crafted to the highest standard for lasting beauty.

Can I have my jewelry appraised at a pawnshop?

Philippine pawnshops are not diamond appraisers or experts — they only assess the gold setting value, not the diamonds themselves. A friendly reminder: don't buy diamond jewelry if you're planning to pawn it. You may not receive its true and genuine worth.

Can you help me find..?

Yes! We welcome custom requests to find your perfect jewerly. Message us on Facebook — we'll work with you to help you find the perfect piece.

How do I inquire about pricing?

All prices are available on request. Simply message us on our Facebook page with the item you're interested in and we'll get back to you promptly.

Do I need an account to shop?

No account required. All orders and inquiries are handled directly through our Facebook page — just send us a message and we'll take care of the rest.

Courier — via LBC

  • Metro Manila 1–2 business days
  • Outside Metro Manila 2–7 business days

Cash on Delivery

Available within Metro Manila only, by schedule. Confirm availability when you message us.

Meet Up

  • 📍 SM Manila
  • 📍 SM Makati
  • 📍 SM Mall of Asia (MOA)

All shipping may be subject to delays due to unforeseen events outside our scope. We appreciate your patience and will keep you updated.

Please read the following terms carefully before placing a reservation or pre-order with Diamonds by Lara Fhe.

  1. 01

    Down Payment Required

    For pre-orders and reservations, a 30% down payment is initially required for us to process or reserve your order. Note: Pre-orders take approximately 2–3 weeks to fulfill.

  2. 02

    Reservation Window

    We only allow a maximum of 5 days to reserve an item. After this period, the reservation may be released.

  3. 03

    Balance Settlement & No Refund Policy

    Once your item is ready, we will notify you and allow 2 to 4 days to settle the unpaid balance. Failure to pay within this period will result in forfeiture of your down payment, and we reserve the right to sell the item to another interested buyer. No Refund Policy applies.

  4. 04

    Pre-Ordered Items are Considered Sold

    Pre-ordered and reserved items are treated as sold from the time the reservation is confirmed. Down payments are non-refundable.

  5. 05

    Exception: Item Not Delivered to Us

    In the event your pre-ordered item does not arrive to us from the supplier, we will refund your down payment in full. This is the sole exception to the no-refund policy.

By placing a reservation or pre-order, you confirm you have read and agreed to all terms above. Questions? Message us on Facebook.

Still Have Questions?

We're happy to help. Message us directly on Facebook and we'll respond as soon as possible.

Message Us on Facebook